Refund policy

Return and Refund Policy

At RIAZKASH PRIME, we want you to shop with confidence. This policy explains how returns, refunds, exchanges, and damaged or incorrect items are handled.

1. Return Period

We offer a 30-day return period for eligible items. You have 30 days after receiving your item to contact us and request a return.

To be eligible for a return, the item should generally be unused, unworn, with tags attached where applicable, and in its original packaging. Proof of purchase or your order number will be required.

All returns are subject to applicable consumer protection laws. Nothing in this policy limits any mandatory rights you may have under applicable law.

2. How to Request a Return

To request a return, please contact us at:

Email: riazkashif1@icloud.com

Please include your order number, the reason for your return, and clear photographs or videos if the item is damaged, defective, or incorrect.

Please wait for our instructions before sending any item back. Products returned without prior authorization may not be accepted by the supplier.

3. Return Address and Authorization

RIAZKASH PRIME uses third-party dropshipping suppliers to fulfill certain orders. A single, universal return address may not be available for all products.

Once your return request has been reviewed, we will provide the applicable return instructions and authorized return address, where a return is approved.

Do not send products to an address without receiving return authorization and instructions from us.

4. Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return and the applicable consumer protection laws.

If an item is damaged, defective, or incorrect, please contact us before returning it. We will review the issue and explain the available resolution, which may include a refund, replacement, or another appropriate remedy.

For returns due to personal preference, such as choosing the wrong size or no longer wanting an item, the customer may be responsible for return shipping costs where permitted by applicable law. We will explain any applicable costs before you proceed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item arrives damaged, defective, incomplete, or different from what you ordered.

Email riazkashif1@icloud.com with your order number and clear photographs or videos showing the issue.

We will review your request and work with the relevant supplier to determine an appropriate solution. Depending on the circumstances and applicable law, this may include a replacement, repair, refund, or another suitable remedy.

Please do not return a damaged or incorrect item unless you have received instructions to do so.

6. Exchanges

If you would like a different size, colour, or product, please contact us first.

An exchange may depend on product availability and supplier arrangements. Where an exchange is not available, you may be able to request a return and place a separate order, subject to the applicable return conditions and consumer rights.

7. Non-Returnable Items and Exceptions

Certain items may be excluded from ordinary change-of-mind returns where permitted by applicable law. These may include:

• Personalised or custom-made products.
• Perishable goods.
• Sealed personal-care or hygiene products that are unsuitable for return for health or hygiene reasons once unsealed.
• Gift cards and other items where return restrictions are legally permitted.

These exclusions do not remove your rights concerning faulty, defective, damaged, or incorrectly supplied goods. Any exclusion will apply only where permitted by applicable law.

Sale items are also subject to the same mandatory consumer protection rights as other products.

8. European Union: 14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason, subject to the exceptions provided by law.

To exercise this right, contact us at riazkashif1@icloud.com within the applicable period and clearly state that you wish to withdraw from your purchase.

You will receive instructions concerning the return. Unless the goods are faulty or another legal rule applies, you may be responsible for direct return shipping costs if you were properly informed of this obligation before purchase.

The statutory right of withdrawal does not affect your separate legal rights relating to faulty or non-conforming goods.

Certain legally specified exceptions may apply, including some personalised goods, perishable goods, and qualifying sealed hygiene products that have been unsealed.

9. Refunds

After your return or refund request has been reviewed, we will notify you of the outcome and any next steps.

Approved refunds will generally be issued to the original payment method. Processing times depend on the payment provider and financial institution.

Where a refund is legally due, we will process it within the timeframe required by applicable law. Any additional processing estimate will be communicated to you where appropriate.

If you have questions about an approved refund, contact us at riazkashif1@icloud.com and include your order number.

10. Contact Us

For questions about returns, refunds, exchanges, damaged items, or an existing order, please contact:

RIAZKASH PRIME
Email: riazkashif1@icloud.com

Please include your order number so we can assist you more efficiently.

RIAZKASH PRIME — A Refined Standard.